If you find yourself with an item that was supposed to be put in storage or vice versa, we advise you to act quickly! Call the team leader on the number the crew called from before they arrived, they may still be nearby and able to help.
One of the quickest ways to get something into or out of storage is to book an access visit, if it’s not urgent you can see how to organise an access visit here. Or else call our Customer Experience team on 0330 822 4932 and they will do their best to help.