What do I do if my items have been damaged or lost while in storage?

If you have taken out protection cover with us and an item has been lost or damaged then you need to notify us within 7 days of your return by emailing our Customer Experience team on info@easystorage.com.

You will then receive a claims form to complete and send back. The claims service will then resolve the matter. Please note settlement offers are based on a current value basis and there is a £50 admin cost on all claims.

Unfortunately, if you have chosen not to take out cover, we will be unable to assist further.

‍

‍