Is there anything I can't store?

You must not send in any of the following:

  1. Food and perishable goods including sauces (e.g. soy sauce and ketchup);
  2. Any liquids or aerosols
  3. Plastic bags, plastic boxes, bin bags, canvas bags and laundry bags unless these are packed inside cardboard boxes;
  4. Suitcases not packed in our suitcase boxes;
  5. Musical instruments in soft cases;
  6. Knives and sharp objects not suitably sleeved and wrapped;
  7. Mirrors or large glass items;
  8. Birds, fish, animals or any other living creature;
  9. Explosives, weapons or ammunition;
  10. Any item which emits fumes, smell or odour;
  11. Any illegal substances or goods illegally obtained;
  12. Combustible or flammable materials, any liquids or compressed gases, including but not limited to: paint, diesel, petrol, oil, gas, alcohol, artificial fertiliser or cleaning solvents;
  13. Chemicals, radioactive materials, biological agents;
  14. Toxic waste, asbestos or other materials of a dangerous nature;
  15. Any other toxic, flammable or hazardous substance or preparations, classified as such under applicable law;
  16. Tobacco;
  17. Passports, cash, credit or debit cards.

There are some things we may collect, but won’t cover, such as fragile items and electrical items.

All items must be sent in double-walled cardboard boxes, or hard-shelled suitcases. A £50 handling charge applies for any suitcases, holdalls, luggage, and sports bags we receive that aren't inside a box.

‍