We require a minimum of two working days' notice for any move-out request. If your move-out date is booked at least two working days before your next billing date, any additional storage time used will be charged on a pro-rata basis. Please note that we do not provide refunds for unused storage time.
Once you have emptied your unit, please send photos of the empty unit to your Site Manager or to our Customer Experience team at info@easystorage.com to confirm that the unit has been fully vacated. This allows us to close your account and stop any future billing.
As your unit is secured with one of our Bluetooth padlocks, simply refit the Bluetooth padlock to the unit and lock it as normal once you have finished removing your belongings. This helps ensure the unit is left secure.