You can access your items whilst they are in storage with us from 09:00 – 16:00 Monday to Friday, depending on availability and not including bank holidays.
To do so, submit an access request through your online account or by contacting our Customer Experience team, by emailing [email protected] or calling 0330 822 4932, and wait for a confirmation email.
Please note that at least two clear working days’ notice is required so that we can transfer your storage unit/s (easyPod/s) to the customer viewing area. This is free for the first hour and is unlimited as long as it fits within our fair use policy.