If a payment fails for any reason, you will receive an automatic email every day from the date of payment...

Payment is charged per calendar month and is taken every month on the same date as your collection.

If your bill is not what you expected or your suspect that there may be an error then please call...

We are sorry but we do not charge by the week, only the month. However, if you book your return...

If you are experiencing difficulties with payments, please call our Customer Experience team on  01895 379210 as soon as possible...