Failed payments
If a payment fails for any reason, you will receive an automatic email every day from the date of payment...
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Changing payment method
You can easily change your payment method whenever you wish. Add a new card through your online account. Please be... -
Changing your email address
To change the email address we have on file for you, please call our Customer Experience team on 0330 822... -
Updating billing address
To change the billing address we have on file for you, please email [email protected] or call our Customer Experience team on... -
Two clear working days
A working day means between 08:00 – 17:00 Monday to Friday. It does not include Saturday, Sunday or public holidays. If...