Billing Error If your bill is not what you expected or you suspect that there may be an error then please call...
Failed payments If a payment fails for any reason, you will receive an automatic email every day from the date of payment...
Loader charges We like to keep things simple so we charge fixed fees. One for collection and one for return of each...
Unused full month of storage We are sorry but there is no refund for unused periods of storage should you take your items out of...
Congestion charge Please note that if your collection or return is in London within the congestion charge zone, this charge will be...